Live chat & handoff
The AI handles the routine. Your team handles the rest.
When a customer needs a person, Chatloom makes it easy: contact options, live chat with whoever's online, and a shared inbox your whole team can work from.
Talk to a person, on their terms
When someone asks for a person, needs a refund, or asks something your content doesn't cover, the chat offers your real contact options: WhatsApp, phone, email or a message form that lands in your dashboard.
Live chat when someone's online
If anyone on your team has Chatloom open, visitors can chat with you right away. Join with one click, and the AI steps back. Hand back to the AI when you're done.
- Typing indicators both ways, and saved replies with /
- If nobody joins within 3 minutes, visitors can leave a message
- The AI takes over again if a chat goes quiet on your side
One inbox for the whole team
Every chat in one place, with unread counts, filters and search. Assign chats to teammates, add tags, and see who the visitor is: the page they were on, where they came from and their time zone.
Know the moment someone needs you
Get an alert by email, in Slack or as a notification on your phone when a visitor asks for a person, leaves their details or books a call.
Turn conversations into customers
Visitors can leave their name, email and phone number. Follow up with a simple pipeline, add notes, and export to CSV whenever you like.
Also included
- Take over any chat, or pause the AI for a visitor
- A full Helpdesk with tickets and email on Pro
- Roles: owner, admin and member
- Signed-in customers recognised automatically
Explore more
AI answers & training
Learns your business from your website, files and Q&A
Quality & control
Procedures, tests and guardrails keep answers right
Actions & automations
Buttons, forms, web search and workflows in the chat
Helpdesk & email
Tickets from chat and email, with AI drafts
Integrations
HubSpot, Sheets, Slack, bookings, API and more
Analytics & insights
See what customers ask, and fix what the bot can't answer
Your website, answering customers tonight.
Set up your chatbot in minutes. Start free, no card needed.